NF EN ISO 27500
The human-centred organization - Rationale and general principles
ISO 27500:2016 is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public and non-profit sectors. It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board members need to implement to achieve this. It sets out high-level human-centred principles for executive board members to endorse in order to optimize performance, minimize risks to organizations and individuals, maximize well-being in their organization, and enhance their relationships with the customers. The importance of organizational policy to address human-centredness is emphasized. ISO 27500:2016 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. ISO 27500:2016 is not intended to prevent the development of national standards that are more specific or demanding.
ISO 27500:2016 is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public and non-profit sectors.
It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board members need to implement to achieve this. It sets out high-level human-centred principles for executive board members to endorse in order to optimize performance, minimize risks to organizations and individuals, maximize well-being in their organization, and enhance their relationships with the customers. The importance of organizational policy to address human-centredness is emphasized.
ISO 27500:2016 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use.
ISO 27500:2016 is not intended to prevent the development of national standards that are more specific or demanding.
Le présent document s'adresse aux membres du conseil d'administration et aux personnes chargées d'élaborer les politiques de tous les types d'organismes, petits ou grands, oeuvrant dans les secteurs privé, public et à but non lucratif. Il décrit les valeurs et croyances que véhicule un organisme centré sur l'humain, les avantages commerciaux conséquents qui peuvent en être tirés, et explique les risques que l'organisme encourt s'il n'est pas centré sur l'humain. Il fournit des recommandations sur les politiques que les membres du conseil d'administration doivent mettre en oeuvre pour centrer leur organisme sur l'humain. Il décrit des principes de haut niveau centrés sur l'humain auxquels les membres du conseil d'administration doivent adhérer pour optimiser les performances, réduire le plus possible les risques pour les personnes et pour l'organisme, maximiser le bien-être au sein de leur organisme et améliorer les relations avec leurs clients. L'importance d'une politique organisationnelle pour traiter un système centré sur l'humain est soulignée.
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1 Domaine d'application
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2 Termes et définitions
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3 Comprendre ce que signifie être centré sur l'humain pour l'organisme
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4 Principes de l'approche centrée sur l'humain
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5 Risques découlant de la non-application des principes centrés sur l'humain
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6 Préconisations concernant la mise en oeuvre des principes centrés sur l'humain et la réduction du risque
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7 Préconisations concernant une approche centrée sur l'humain appliquée à l'ensemble de l'organisme
- Annexe A Normes internationales pertinentes pour chaque principe de l'approche centrée sur l'humain
- Annexe B Exemples d'organismes qui déclarent suivre les principes dans leurs sites Internet
- Bibliographie
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