NF X50-788

NF X50-788

June 2003
Standard Current

Direct selling - Service of direct selling entreprises

Le présent document décrit les engagements des entreprises de vente directe en matière de prestation de service et les niveaux de performance du service.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

June 2003

Number of pages

10 p.

Reference

NF X50-788

ICS Codes

03.080.20   Services for companies

Classification index

X50-788

Print number

1 - 18/12/2003
Sumary
Direct selling - Service of direct selling entreprises

Le présent document décrit les engagements des entreprises de vente directe en matière de prestation de service et les niveaux de performance du service.
Table of contents
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  • Avant-propos
    4
  • Introduction
    5
  • 1 Domaine d'application
    5
  • 2 Termes et définitions
    5
  • 3 Prestations de service de Vente Directe
    6
  • 3.1 Le premier contact avec le consommateur potentiel
    6
  • 3.2 La présentation du produit et de l'offre commerciale
    7
  • 3.3 La formation et la conclusion du contrat
    8
  • 3.4 L'exécution du contrat
    9
  • Annexe A
    (normative) Modèle de carte d'identification professionnelle de la vente directe 10
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