NF ISO 24512

NF ISO 24512

August 2010
Standard Current

Activities relating to drinking water and wastewater services - Guidelines for the management of drinking water utilities and for the assessment of drinking water services

ISO 24512:2007 provides guidelines for the management of drinking water utilities and for the assessment of drinking water services. ISO 24512:2007 is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model. ISO 24512:2007 addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities). The following are within the scope of ISO 24512:2007: the definition of a language common to different stakeholders; the definition of the components of drinking water supply systems; guidelines for the management of drinking water utilities; guidelines for objectives, service assessment criteria and related performance indicators, appropriate for the assessment of drinking water services.

See more
View the extract
Main informations

Collections

National standards and national normative documents

Thematics

Silver économie

Publication date

August 2010

Number of pages

68 p.

Reference

NF ISO 24512

ICS Codes

03.080.30   Services for consumers
13.060.20   Drinking water
93.025   External water conveyance systems

Classification index

P15-922

Print number

1 - 20/07/2010

International kinship

ISO 24512:2007
Sumary
Activities relating to drinking water and wastewater services - Guidelines for the management of drinking water utilities and for the assessment of drinking water services

ISO 24512:2007 provides guidelines for the management of drinking water utilities and for the assessment of drinking water services.

ISO 24512:2007 is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model.

ISO 24512:2007 addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities).

The following are within the scope of ISO 24512:2007:

  • the definition of a language common to different stakeholders;
  • the definition of the components of drinking water supply systems;
  • guidelines for the management of drinking water utilities;
  • guidelines for objectives, service assessment criteria and related performance indicators, appropriate for the assessment of drinking water services.
Table of contents
View the extract
  • Avant-propos
    v
  • Introduction
    vi
  • 1 Domaine d'application
    1
  • 2 Termes et définitions
    2
  • 3 Éléments constitutifs des systèmes d'alimentation en eau potable
    10
  • 3.1 Généralités
    10
  • 3.2 Types de systèmes d'alimentation en eau potable
    10
  • 3.3 Ressource en eau
    11
  • 3.4 Captage et transport
    11
  • 3.5 Traitement
    11
  • 3.6 Stockage, transport et distribution
    11
  • 3.7 Évacuation des résidus
    12
  • 4 Objectifs du service public de l'eau potable
    12
  • 4.1 Généralités
    12
  • 4.2 Protection de la santé publique
    14
  • 4.3 Satisfaction des besoins et des attentes de l'usager
    14
  • 4.4 Fourniture des services dans les situations normales et d'urgence
    14
  • 4.5 Durabilité du service public de l'eau
    14
  • 4.6 Promotion d'un développement durable de la collectivité
    15
  • 4.7 Protection de l'environnement
    15
  • 5 Composantes du management d'un service public de l'eau potable
    16
  • 5.1 Généralités
    16
  • 5.2 Activités et processus de management
    16
  • 5.3 Gestion des ressources
    16
  • 5.4 Gestion du patrimoine
    17
  • 5.5 Gestion des relations avec l'usager
    17
  • 5.6 Gestion de l'information
    17
  • 5.7 Management environnemental
    18
  • 5.8 Gestion des risques
    18
  • 6 Lignes directrices pour le management des services publics de l'eau potable
    18
  • 6.1 Généralités
    18
  • 6.2 Organisation
    19
  • 6.3 Planification et construction
    21
  • 6.4 Exploitation et maintenance
    21
  • 7 Évaluation des services de l'eau
    25
  • 7.1 Généralités
    25
  • 7.2 Politique d'évaluation
    26
  • 7.3 Objet et domaine d'application de l'évaluation
    26
  • 7.4 Parties impliquées dans l'évaluation
    26
  • 7.5 Méthodologie d'évaluation
    27
  • 7.6 Critères d'évaluation du service
    27
  • 7.7 Ressources nécessaires à la conduite de l'évaluation
    28
  • 7.8 Production de résultats et recommandations pour l'utilisation des résultats
    28
  • 8 Indicateurs de performance
    28
  • 8.1 Généralités
    28
  • 8.2 Système d'indicateurs de performance
    28
  • 8.3 Qualité de l'information
    30
  • 8.4 Exemple d'indicateur de performance
    30
  • Annexe A (informative) Tableaux des termes anglais, français et espagnols
    32
  • Annexe B (informative) Schémas de systèmes d'alimentation en eau potable
    37
  • Annexe C (informative) Actions possibles pour atteindre les objectifs du service public de l'eau potable
    39
  • Annexe D (informative) Lignes directrices supplémentaires pour le management des services publics de l'eau potable
    41
  • Annexe E (informative) Exemples de critères d'évaluation du service associés aux objectifs du service public de l'eau potable, d'indicateurs de performance associés aux critères d'évaluation et de critères d'évaluation du service associés aux composantes du système d'alimentation en eau potable
    43
  • Annexe F (informative) Systèmes d'indicateurs de performance - Exemple de procédure d'attribution d'un niveau de confiance
    51
  • Bibliographie
    53
ZOOM ON ... the Requirements department
To comply with a standard, you need to quickly understand its issues in order to determine its impact on your activity.

The Requirements department helps you quickly locate within the normative text:
- mandatory clauses to satisfy,
- non-essential but useful clauses to know, such as permissions and recommendations.

The identification of these types of clauses is based on the document “ISO / IEC Directives, Part 2 - Principles and rules of structure and drafting of ISO documents ”as well as on a constantly enriched list of verbal forms.

With Requirements, quickly access the main part of the normative text!

With Requirements, quickly access the main part of the normative text!
Need to identify, monitor and decipher standards?

COBAZ is the simple and effective solution to meet the normative needs related to your activity, in France and abroad.

Available by subscription, CObaz is THE modular solution to compose according to your needs today and tomorrow. Quickly discover CObaz!

Request your free, no-obligation live demo

I discover COBAZ