NF ISO 23592

NF ISO 23592

September 2021
Standard Current

Service excellence - Principles and model

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

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Main informations

Collections

National standards and national normative documents

Publication date

September 2021

Number of pages

28 p.

Reference

NF ISO 23592

ICS Codes

03.080.01   Services in general
03.100.70   Management systems
03.120.99   Other standards related to quality

Classification index

X50-350

Print number

1

International kinship

ISO 23592:2021
Sumary
Service excellence - Principles and model

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Table of contents
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  • Avant-propos
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Pertinence et avantages de l'excellence de service
  • 5 Principes de l'excellence de service
  • 6 Modèle d'excellence de service
  • 7 Composantes du modèle d'excellence de service
  • Bibliographie
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