NF ISO 17679
Tourism and related services - Wellness spa - Service requirements
ISO 17679:2016 establishes the service requirements of a wellness spa, the main supporting processes and the quality of service to be provided to the client. ISO 17679:2016 can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals). ISO 17679:2016 does not include any accommodation or food and beverage requirements. ISO 17679:2016 does not apply to medical spas and thalassotherapy centres. ISO 17679:2016 does not cover decisions that are related to medical professions, medical training or any religious aspects.
ISO 17679:2016 establishes the service requirements of a wellness spa, the main supporting processes and the quality of service to be provided to the client.
ISO 17679:2016 can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals).
ISO 17679:2016 does not include any accommodation or food and beverage requirements.
ISO 17679:2016 does not apply to medical spas and thalassotherapy centres.
ISO 17679:2016 does not cover decisions that are related to medical professions, medical training or any religious aspects.
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1 Domaine d'application
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2 Références normatives
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3 Termes et définitions
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4 Installations et équipements
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5 Exigences en matière de personnel
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6 Bonnes pratiques en matière d'hygiène
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7 Service à la clientèle
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8 Processus de support
- Annexe A Origine des massages traditionnels provenant de pays particuliers
- Annexe B Activités holistiques
- Annexe C Liste de contrôle des exigences en matière d'accueil
- Bibliographie
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