ISO 9004:2018

Quality management - Quality of an organization - Guidance to achieve sustained success

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

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