Quality of Internet services - Access to Internet and related services - Quality of the provided service parameters, performance levels and conformity declaration

Main informations

Collections

National standards and national normative documents

Thematics

Management et performance, Silver économie

Publication date

March 2002

Number of pages

20 p.

Reference

BP Z67-001

ICS Codes

03.080.20 Services for companies

03.080.30 Services for consumers

35.110 Networking

Classification index

Z67-001

Print number

2 - 01/04/2002

Standard replaced by (1)

BP Z67-001

February 2004

Repository of best practises Current

Quality of Internet services - Access to Internet and related services - Quality of the provided service parameters, performance levels and conformity declaration

Table of contents

0 Introduction
5
1 Objet et domaine d'application
5
2 Méthodologie
5
3 Définitions
6
4 Structure du document
6
5 Modèle de qualité de service
6
6 Descriptif de l'offre
7
7 Services connexes
9
8 Service "accès"
10
9 Service "courrier électronique"
12
10 Courrier électronique en envoi
12
11 Courrier électronique en réception
13
12 Service "serveur de pages personnelles"
14
13 Service "espace utilisateur"
15
14 Communication
16
15 Déclaration du fournisseur
17
16 Validité et mise à jour
17
Annexe A (normative) Tableau récapitulatif des seuils associés aux critères de qualité
18
Annexe B (informative) Pratiques et usages des membres l'Association Française des Fournisseurs d'Accès (AFA)
19

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