BP X50-890

BP X50-890

August 2005
Repository of best practises Current

Quality of service in hairdressing salons

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Main informations

Collections

National standards and national normative documents

Thematics

Silver économie, Management et performance

Publication date

August 2005

Number of pages

12 p.

Reference

BP X50-890

ICS Codes

03.080.30   Services for consumers
03.120.10   Quality management and quality assurance

Classification index

X50-890

Print number

1 - 10/08/2005
Table of contents
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  • 1 Domaine d'application
    5
  • 2 Termes et définitions
    5
  • 3 Structure du document
    5
  • 4 Engagements de service dans les salons de coiffure
    6
  • 4.1 Accueillir le client de manière conviviale
    6
  • 4.2 Prendre en charge le client
    7
  • 4.3 Conseiller le client sur la prestation
    7
  • 4.4 Valider la demande et informer le client
    8
  • 4.5 Réaliser la prestation convenue avec le client
    8
  • 4.6 Créer un environnement agréable dans le salon de coiffure
    9
  • 4.7 Évaluer la satisfaction du client
    9
  • 4.8 Départ du client
    9
  • 4.9 Assurer l'historique des prestations techniques
    10
  • 4.10 Améliorer en continu la qualité du service
    10
  • 5 Compétences du personnel du salon de coiffure
    10
  • Annexe A (informative) Textes réglementaires relatifs à l'activité de coiffure
    11
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